Address verification is a critical step in ensuring compliance with Know Your Customer (KYC) regulations. Below, we outline the accepted documents, non-accepted documents, and submission requirements to help you successfully complete the verification process.
Accepted Documents
To verify your address, you must provide a document issued within the last 3 months. Accepted documents include:
Utility Bills: Water, gas, electricity, or home internet bills.
Bank or Credit Card Statements: A bank statement for a debit, credit, or savings account.
Government-Issued Letters or Documents: Official correspondence from government agencies.
ID Documents: A government-issued ID that is different from the one used for identity verification and displays your current address.
Non-Accepted Documents
The following documents are not accepted as proof of address:
Screenshots or edited documents
Mobile phone bills
Medical bills or documents
Receipts or insurance statements
Tax forms
Lease or rental agreements
Payslips
Social security documents
P.O. Box addresses
Vehicle registrations
Submission Requirements
To ensure your document is accepted, follow these submission guidelines:
Format: Submit the document as either: - A downloadable PDF, or - A clear, unedited photo of the entire physical page (no cropped sections).
Content: The document must clearly display: - Your full name - Your current residential address (matching the address on your account) - The issue date (must be within the last 3 months)
Quality: Ensure the document is legible, complete, and unaltered.
Common Issues and Resolutions
Partial Images: Do not submit cropped or partial images of documents. Ensure the entire page is visible.
Incorrect Address: The address on the document must match the address listed on your account.
By adhering to these guidelines, you can ensure a smooth and successful address verification process.