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When will my redemption be processed?

At CoinsBack Casino, we work to process your redemptions as quickly as possible so you can enjoy your prizes.

Processing Times

Once you submit a redemption request, it is typically processed on our end within 3 to 5 business days (excluding weekends and bank holidays).

First Redemption

If this is your first redemption, it may take a little longer, as we may need to carry out additional verification or security checks before it can be completed.

Still Waiting?

If your redemption hasn't been completed within the expected timeframe, start a chat with our Customer Support team and we'll look into it for you.

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