Before each redemption, we ask you to complete a quick face verification. This is a security check that matches your face against the ID you submitted during account verification — it confirms it's really you making the redemption and helps keep your account and funds safe.
What to expect:
You'll be prompted to complete the face check at the start of the redemption process.
It only takes a few seconds.
Your face is matched against your verified ID on file.
Once the check passes, your redemption will continue as normal.