A few things can delay or block a referral bonus. Check the following:
Your friend signed up using your unique referral link (bonuses don't apply to friends who registered without it).
Your friend has purchased at least $15 in Gold Coin packages.
Your friend has passed account verification Level 2.
The 80 SC milestone bonus is only credited once your friend reaches $1,000 in total Gold Coin purchases.
If you've checked everything above and your bonus still hasn't appeared, the next step is to have your referred friend contact our support team directly.
⚠️ Your friend needs to contact us — not you. For privacy and security reasons, we can only investigate an account and credit a bonus when the account holder reaches out directly. If you contact support on their behalf, we won't be able to access their account details.
What your friend should include in their message
Ask your friend to contact support using the email address registered on their CoinsBack Casino account. To help us resolve this quickly, they should include:
Your username or email address (so we can identify you as the referrer)
The date they signed up using your referral link
Confirmation of their qualifying Gold Coin purchase — the order date or transaction reference number
What happens after they contact support
Once your friend contacts us with those details, our team will verify the referral. Rewards will typically be credited within 7 days of meeting the qualification criteria.
Common reasons a bonus doesn't credit automatically
Even when all requirements appear to be met, the following can prevent automatic crediting:
The referral link was opened but a different device or browser was used to complete signup — the tracking cookie may not have carried over
Your friend's account verification is still under manual review and hasn't been fully confirmed yet
The $15+ purchase is still being processed or is showing as pending
A technical issue prevented the referral from being recorded — support can investigate and credit manually in these cases