A request can be voided for any of these reasons:
The handwriting was illegible
The request code was missing, invalid, or already used
The card was photocopied, printed, or otherwise duplicated
The required legal statement was missing or altered
The envelope was postmarked from a different state or province than your account's residential address
More than one request card was included in a single envelope
The personal details on the card didn't match the account
We don't return invalid cards, and we can't notify you when one is rejected. If you've waited a few weeks and don't see your credit, double-check the requirements above before sending another.