If you’d like to take a longer break or permanently stop using your account, you can request self-exclusion or account closure.
These options are designed to help you stay in control of your activity.
What is Self-Exclusion?
Self-exclusion allows you to block access to your account for an extended period (minimum 6 months) or permanently.
During this time:
You will not be able to log in
You will not be able to play or make purchases
Access cannot be restored until the exclusion period ends (if the chosen Self-Exclusion option is temporary and not a Permanent one)
What is Account Closure?
Account closure restricts access to your account. Your account data and play history are preserved securely in accordance with our Privacy Policy. Reactivation may be requested by contacting [email protected].
Once your account is closed:
You will no longer be able to access your account
Any remaining virtual currency balances will be retained securely until reactivation, but subject to platform rules.
How to Request Self-Exclusion or Closure
To proceed, please visit our Responsible Social Gaming page where you will find all available options: https://www.coinsbackcasino.com/responsible-gaming
Once you have chosen the option that best suits your circumstances, please let our Support team know and we will take care of the rest.
Include:
Your account email
Your request according to the options available in our Responsible Gaming page
Any additional details if relevant
Important Notes
These requests are handled by our Support team for security and compliance
Once applied, restrictions cannot be undone early, depending on the closure type you have chosen
If you’re unsure which option is right for you, our support team can help guide you based on your needs.