To keep your account secure and enable smooth gameplay and redemptions, verification is completed in two stages.
Level 1 Verification (Before Your First Purchase)
Before making your first purchase, you'll need to complete Level 1 verification. To start, click the Purchase button and you'll be guided directly through the verification process.
Level 1 includes three steps:
1. Phone number verification You'll be asked to provide and verify your phone number.
2. Complete your profile Add your street address, city, and zip code to your profile.
3. Liveness check (selfie verification) You'll be asked to complete a quick liveness check — a short selfie that confirms you are physically present and matches the identity on your account.
Tips for a successful liveness check:
Make sure your face is clearly visible
Use good lighting
Follow the on-screen instructions carefully
Avoid hats, sunglasses, or anything covering your face
Level 2 Verification (Before Your First Redemption)
Before your first redemption, you'll need to complete Level 2 verification. To start, click the Redeem button and you'll be guided directly through the verification process.
Level 2 includes two steps:
1. Upload your photo ID
Requirements:
Show both front and back of the ID (if an ID document is used)
All four corners must be visible
Your full name and date of birth must be clearly readable
Accepted IDs:
Driver's license
National ID document
Passport (can be used instead of an ID)
Residence permit
2. Proof of address
Requirements:
Must be issued within the last 3 months (Unless ID document is provided as a proof of address)
Must include your full name, address, and issue date
Accepted documents:
Utility bill
Bank statement
Not accepted:
Cell phone bills
Screenshots of online bills or statements
Important notes
Your proof of address must match the name and address on your account
Make sure all documents are clear and readable before submission
The CoinsBack Casino team may request additional verification documents if needed