We understand how important it is to receive your purchase credits promptly. Here are the most common reasons why your purchase may not have been credited yet:
Check If Your Purchase Included Free SC
Not all coin packs include free SC.
Some purchases only include Gold Coins
Example: Lower-tier packs may not include SC bonuses
Possible Delay in Credit
There may be a short delay in processing your purchase.
Credits are usually applied quickly, but delays can occasionally occur
You can check your transaction status in the "Gaming History" section of your account
Different Types of Credits
Credits can come from multiple sources, such as:
SC bonuses from eligible purchases
Promotional rewards
Make sure you’re checking the correct balance depending on the type of credit.
Secure Transaction Logging
All transactions are securely logged in our system.
Your purchase will not be lost
If completed successfully, it will be credited accordingly
Still missing your credits?
If your purchase hasn’t appeared after some time, please contact Customer Support and include:
Any confirmation emails
Screenshots (if available)